Question 1: How to become a member of “Wisdom Club”?

You can buy particular products of “Royal Medic”, fill-in the “Wisdom Club” Membership Application form inside the product package, and send the form to us by post or fax.

Contact details of “Wisdom Club”:

Mail address: Unit D, 7/F, KC100, 100 Kwai Cheong Road, New Territories, Hong Kong

Fax: 2564 2222

Question 2: How long does it take to receive the Welcome Letter?

We will send the Welcome letter and member card to you by post within 2 months after receiving the application form.

Question 3: What discounts are available for members? 

• Shopping discounts such as “Buy 4 get 1 free”
• A gift and a one-time 30% off shopping discount at Royal Medic Counter in birth month
• Bonus point for gift exchange
• Priority to join the health talks held by “Wisdom Club”
• Free health information

  *The above offers are subject to relevant terms and conditions. In case of disputes, “Wisdom Club” reserves the rights of final interpretation and decision.

Question 4: How to register the bonus points?

Bonus point stickers are available in particular products of “Wisdom Club”. Scratch the silver part on the sticker (if any) and obtain the 16-digit length code on the sticker. Customer can assess the webpage (https://www.royalmedic.com.hk/member1/cht/login.php) or dial direct line 2297 5597, save the points by inputting the code as instructed. Every code can be entered once only, and not available for repeated use.

Question 5: How to check the bonus point?

Members can assess “Wisdom Club” webpage at https://www.royalmedic.com.hk/member1/cht/login.php or dial direct line 2297 5597, and inquire for the required information as instructed.

Question 6: How long will the bonus point be effective?

“Wisdom Club” bonus point is valid until 31st December every year, member should spend their bonus point before the expiry date. Otherwise, the points will be invalid after expiry date.

Question 7: How can I do if I forget the password?

Please contact the customer service representative by dialing the direct line of “Wisdom Club” 2297 5597, our representative will delete your original password. Member can setup a new password again through our webpage or direct line.

Question 8: Do I need to set the password again if the password had already been set through the telephone system?

No. If you successfully setup the password through our telephone system, you can login to the online system, versa vice.

Question 9: How to use the bonus points?

Member can use their registered bonus points for gifts exchange. Please contact our customer service representative for details.